Last updated: October 1, 2026

1. Introduction

This Privacy Policy describes how Eye Am Eye Care Inc. (“we”, “our” or “us”), collects, uses, retains, discloses and protects the personal information of users (“you”, “your”) in connection with the use of our website available at https://eye-am.ca (the “Site”) and our services. This policy is drafted in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

2. Definitions

Personal information: any information concerning a natural person that allows that person to be identified, directly or indirectly, including their name, address, email address, telephone number, payment information and any browsing data associated with them. Information about your health, including the information in your optometric file, is sensitive personal information.

3. Personal information collected

We may collect the following categories of information:

• contact details: name, address, email address, telephone number, date of birth;
• health information needed for your care (history, examination results, prescriptions) and, during an appointment, your health insurance number;
• the username and password for your online customer account;
• billing and payment information;
• information you voluntarily provide through a form (quote or information request, description of your project) or when communicating with us;
• information related to a job application: résumé, experience, education and any other information you choose to send us;
• browsing data: IP address, browser type, pages viewed, visit duration, collected in particular through cookies and analytics tools;
• marketing communication preferences, where applicable.

4. Purposes of collection

The personal information collected is used for the following purposes:

• to provide, operate and improve our products and services;
• to create and update your customer and optometric file;
• to book and manage your appointments with our professionals;
• to process your online orders, their payment and delivery, and manage your customer account;
• to manage your participation in the rewards program, if you join it;
• to assess applications received as part of our hiring process;
• to communicate with you and respond to your requests;
• to send you promotional communications, if you have consented to receive them;
• to ensure the security of the Site and prevent fraud;
• to comply with our legal and regulatory obligations.

5. Consent

We obtain your express consent where required by law, in particular for sending promotional communications or processing sensitive information. In other cases, your consent may be implied from the context of our interactions, for example when you fill out a contact form.

You may withdraw your consent at any time, subject to reasonable legal or contractual restrictions, by contacting us using the details provided in the “Contact us” section.

6. Disclosure to third parties and service providers

We do not sell or rent your personal information to third parties. However, we may disclose certain information to the following categories of third parties, to the extent necessary to provide our services:

• hosting and cloud infrastructure providers;
• payment processor (Stripe) — we do not store your payment card data;
• carriers responsible for delivering products purchased online;
• appointment booking, online meeting and survey platforms (for example Eventbrite, Zoom, Microsoft Teams, SurveyMonkey);
• web analytics and marketing tools, such as Google Analytics and Google Ads;
• email and newsletter service providers;
• professionals and advisors, such as accountants and lawyers, as needed;
• government authorities, where required by law.

These third parties are contractually required to protect your personal information and to use it only for the purposes for which it was disclosed to them. The information in your optometric file is also protected by the professional secrecy that binds our optometrists and opticians.

If you join the Optop rewards program, the information you provide to this independent company is governed by its own privacy policy, available at optop.ca/politique.

7. Transfer of personal information outside Quebec

Some of the providers and tools we use, including our Google tools (Analytics, Ads) and possibly our cloud hosting provider, may store or process personal information outside Quebec, including elsewhere in Canada and in the United States. Before making such a transfer, we conduct a privacy impact assessment to ensure that the information receives adequate protection.

8. Retention and destruction of information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to meet our legal, accounting or tax obligations. At the end of that period, your information is securely destroyed, anonymized or de-identified.

9. Security and confidentiality incidents

We implement reasonable administrative, technical and physical security measures to protect your personal information against loss, theft and any unauthorized access, disclosure, copying, use or modification.

We keep a register of confidentiality incidents. In the event of an incident presenting a risk of serious injury, we will notify the affected individuals and the Commission d’accès à l’information du Québec, in accordance with our legal obligations.

10. Your rights

Subject to the exceptions provided by law, you have the following rights regarding your personal information:

• the right to access your personal information;
• the right to have inaccurate information corrected;
• the right to withdraw your consent;
• the right to portability, i.e. to receive a copy of your information in a structured, commonly used technological format.

To exercise any of these rights, contact our person in charge of the protection of personal information using the details below. We will respond to your request within thirty (30) days.

11. Cookies and tracking technologies

Our Site uses cookies and similar technologies, including:

• cookies essential to the operation of the Site;
• analytics cookies, such as Google Analytics, to understand how the Site is used;
• marketing cookies, for targeted advertising, where applicable.

You can manage your cookie preferences using the “Manage consent” button displayed at the bottom of each page or through your browser settings. Refusing certain cookies may limit some features of the Site.

12. Electronic communications and newsletter

If you subscribe to our newsletter or agree to receive promotional communications, we obtain your consent in accordance with Canada’s Anti-Spam Legislation. Each communication includes a simple unsubscribe mechanism and clearly identifies us as the sender. You may withdraw your consent at any time using the unsubscribe link or by contacting us.

13. Minors

Our Site is not intended for minors and we do not knowingly collect personal information from them. If you believe that a minor has provided us with personal information, please contact us so that we can delete it.

14. Person in charge of the protection of personal information

The person in charge of the protection of personal information at Eye Am Eye Care Inc. is Nathalie Lemay. She can be reached at [email protected] or at 418 380-2734 for any question regarding this policy or the handling of your personal information.

15. Right to file a complaint

If you believe that your personal information has not been handled in accordance with the law, you may file a complaint with the Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca.

16. Changes to this policy

We may amend this policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to review it periodically.

17. Contact us

Eye Am Eye Care Inc.
Privacy officer: Nathalie Lemay
Email: [email protected]
Phone: 418 380-2734

The website and online purchase terms are available on the Terms of Use page.