Eye Am Eye Care Inc. is committed to providing its customers and users with services that comply with the law and are accessible in a secure manner, particularly with regard to respecting their privacy and protecting their personal information. To this end, we have implemented a privacy policy within our company that complies with the Act respecting the protection of personal information in the private sector (hereinafter “the Policy”).

The purpose of this policy is to inform you about how Eye Am Eye Care Inc. collects, uses, transmits, stores, shares, and protects your personal information when you use its web services.

In order to provide personalized service, our company may have access to some of your personal information. We ensure that all of our employees handle your information with the utmost care, in accordance with the laws and regulations in force in Quebec.

1. Definition of personal information:
Personal information is any information relating to a natural person which, taken as a whole or separately, allows that person to be identified.

2. Types of information collected
In order to optimize the services offered to its customers on the web, our company may collect certain personal information via this website, including:

• First and last name;
• Adress;
• Email address;
• Phone number;
• Date of birth;
• Information contained on a valid ID document;
• Payment details (credit card number, expiration date, cardholder information, CVV or CVC);
• Subject of correspondence;

In addition to the above, users who wish to create an online account will provide a username of their choice and a login password, which will be known and stored by Eye Am Eye Care Inc. for the purposes of administering the web platform.

Users who wish to apply online via the “Careers” tab on our website must provide, in addition to the information listed above, a resume and cover letter, which may contain additional personal information.

Eye Am Eye Care Inc. collects only the personal information necessary to provide services to customers and strictly for the purposes for which it is collected. No other use of the information is permitted by the company, unless you consent to it or it is required by law. Where applicable, the information is used by Eye Am Eye Care Inc. for employment purposes, to process applications received online.
The personal information listed above is provided voluntarily by the user. As will be described in more detail, certain other information is collected automatically on our website. Please refer to section 10 of this policy for more information on this subject.
During an appointment at Eye Am Eye Care Inc., additional personal information may be requested, such as your health insurance number.

Minors should not submit their information online. As a user, you should only submit personal information that pertains to you. If you are acting on behalf of a third party, you must ensure that you have the necessary authorizations before submitting their personal information online.

3. Use and disclosure of personal information
The personal information you submit on our website will be accessible to Eye Am Eye Care Inc. employees. However, the use of the personal information submitted is restricted to the purposes set out in this policy.

Personal information provided voluntarily is retained throughout the business relationship with the customer or for the duration of the services to be provided. When files are archived, access to digital or paper files that may contain personal information remains restricted.

Data transmitted over the web will be stored for internal use, but will be destroyed on the web within a reasonable period of time to ensure the confidentiality of our website users.

4. Reasons for collecting personal information
Eye Am Eye Care Inc. uses personal information as agreed upon at the time of collection or as required by law and regulations. Personal information collected on our website is used for the following purposes:

• Creation and updating of a customer file;
• Creating an online customer account;
• Make appointments with professionals at our various service points;
• Receive and process online orders;
• Receive and analyze applications submitted online;
• Ensure administrative follow-up;
• Enable the optimization of our services by notifying users of new products and services that may be offered, including the transmission of newsletters;
• Any other use for which you have given your consent;

5. Disclosure of personal information.
Eye Am Eye Care Inc. will not disclose to any third party any information voluntarily provided or automatically collected through this website, except in relation to purchases made through our online store.
Personal information such as name, address, email address, and telephone number will be disclosed to the carrier responsible for delivering products purchased online.

As required by law, our company may be compelled to disclose personal information pursuant to an order from a court of law or administrative tribunal, a body duly authorized by law, or in cases provided for by applicable laws and regulations.

6. Your consent
At any time, when personal information is collected, you have the right to refuse to provide us with personal information, subject to the exceptions provided for by law. In addition, at any time and upon reasonable notice, you have the right to withdraw your consent to the collection, disclosure, and transmission of personal information. However, such a situation could prevent Eye Am Eye Care Inc. from offering you certain services or could limit the scope of those services.

Eye Am Eye Care Inc. may send its users newsletters related to the company’s news, promotions, and services. You may withdraw your consent at any time without affecting the services provided by our company.

7. Security measures in place for the retention of information:
Eye Am Eye Care Inc. retains personal information for as long as necessary to fulfill the purposes outlined in this policy. The nature of the service is taken into account when determining the retention period for information.

Our company ensures compliance with legal standards for the protection of personal information, whether during the collection of information or its transmission to a third party for the performance of the mandate. Data transmitted by users will be destroyed on the web at reasonable intervals in order to preserve the confidentiality of the data transmitted.

Eye Am Eye Care Inc. maintains a service for the prevention of incidents related to confidentiality.

8. Department responsible for protecting personal information
To ensure the security and confidentiality of personal information, our company has a privacy officer. Their role is to monitor and supervise the management of personal information, implement and maintain internal policies and procedures, and manage any potential incidents related to personal information. The privacy officer’s contact information is as follows:

Name: Nathalie Lemay
Phone number: 418-380-2734
Email address: [email protected]

9. Rights of the individual concerned
You may request access to your personal information at any time. You may request that it be modified or deleted. You have the right to withdraw or confirm your consent, to restrict the use of your personal information, or to obtain a copy of it. You may exercise any right provided for by law.

To exercise your rights, please submit a written request to the privacy officer at the address indicated in paragraph 8 of this policy.

10. Management of cookies
Eye Am Eye Care Inc. may use cookies. Cookies are tools that improve performance and analyze user interactions on a website. Cookies automatically collect data on our website. The information collected in the manner described below does not allow for the precise identification of users.

Cookies are used for analytical purposes to determine your preferences regarding how you navigate our website (e.g., language, province, country), to compile data on the number of users who visit our website, to improve the quality of our services, to facilitate access to and navigation of our website, and to analyze our performance.

The information collected may include, among other things, the IP address, identification of the electronic devices used to access the website, your operating systems, data on the pages viewed, the times and dates of visits, the pages viewed previously, areas of interest, and user behavior on the website.

When you enter our website, you are notified that we use cookies. You can accept them or disable non-essential cookies. However, this option may reduce the quality of your experience on our website.

Eye Am Eye Care Inc. may use CAPTCHA tests, which use question-and-answer authentication methods, to restrict access to certain web pages and sections of the website and to control access. Analytics services (e.g., Google Analytics) may be used to improve the performance of our website and collect information when a user accesses or browses our web page.

11. Use of various platforms
In order to optimize our company’s web services, we use a variety of platforms. It is therefore possible that the planning and holding of online meetings, the scheduling of appointments, and the conducting of various customer surveys may be carried out using the following platforms:

• Eventbrite;
• Zoom Webinar;
• Microsoft Teams;
• Survey Monkey;

This list is provided as an example. Eye Am Eye Care Inc. may use other platforms offering similar services.

The information provided to these platforms is voluntary and limited (last name, first name, email address). You are not required to use these platforms. However, this choice may affect the availability of certain services. Regarding appointments, if you wish to limit the transmission of personal information online, we invite you to contact the branch of your choice by phone to make an appointment.

All payments made through our online store are managed by the Stripes platform, meaning that our company does not have access to your bank details and does not store them.

12. Rewards Program
Eye Am Eye Care Inc. may also use and maintain a rewards program for its customers.

Under the current Optop program, you can voluntarily register and contribute to the success of our company by referring Eye Am Eye Care Inc. to your network of contacts. Both you and your referrals will be eligible for certain benefits or discounts.

Registration for this application requires the voluntary submission of certain personal information. The decision to join Optop will not affect the quality of services provided. Optop is not affiliated with Eye Am Eye Care Inc. We therefore invite you to consult their own privacy policy, available via the following link: https://optop.ca/politique/

13. Redirection to other sites
Eye Am Eye Care Inc. advises you that this policy applies only when using its website. This policy does not apply to other websites that may be available through our website. Eye Am Eye Care Inc. is not responsible for these sites and cannot protect their content, access, or the protection associated with the information you may transmit to them. Any personal information transmitted to other websites is subject to their policies.

We therefore invite you to review their policy before submitting any information.

14. Updates to this policy
In order to comply with applicable laws and regulations, Eye Am Eye Care Inc. may update this policy. Please note that you may receive a notice informing you of any changes made to this policy. This policy is available on our website at all times, and we encourage you to review it regularly.

15. Terms of Use

a. Policy regarding my case

By creating an account in the “login” section, you agree that Eye Am Eye Care Inc. may collect and store the data you provide. This data may be used to update your optometric file in store or to personalize your online purchases at eye-am.ca or in one of our Eye Am Eye Care stores. By using our site, you agree to provide accurate, up-to-date, and complete personal data. Failure to do so may result in the suspension or closure of your account.

b. Online purchasing policy

Terms and Conditions

Enjoy all the freedom of the web and all the attention of a true professional. With eye health being a priority, our online purchasing policies comply with regulatory requirements to offer you products that are fully compliant. When you buy from eye-am.ca, you can be sure that all our products are authentic and sold by professional opticians and optometrists. Our online customers enjoy the same privileges as those who visit our stores. In fact, they can visit a store to have products purchased online adjusted or repaired.

This site is administered by Eye Am Eye Care Inc., a company incorporated under the laws of the province of Quebec, and is intended to provide an online shopping experience and after-sales service 24 hours a day, 7 days a week, wherever you are. These terms and conditions apply to all transactions between you and Eye Am Eye Care Inc. If you do not agree to these terms and conditions, Eye Am Eye Care Inc. will not be able to complete your order. The terms and conditions are subject to change without notice. We invite you to check this page regularly. c. Conditions relating to the sale of prescription products Frames, sunglasses, sports glasses, and dry eye products The online sale of frames, sunglasses, sports glasses, and products to treat dry eye symptoms does not require approval from one of our professionals. Contact lenses Depending on the laws in effect in the province or country where the order originates, the following conditions may apply:

• Only customers with a valid file at Eye Am Eye Care Inc. will be able to reorder their contact lenses at eye-am.ca.
• Only customers with a valid patient file at Eye Am Eye Care Inc. will be able to order their contact lenses at eye-am.ca.
• If the last eye exam or eye health check-up has expired, the customer will be informed and invited to update their file by visiting an eye care professional.
• By completing the order form, the customer accepts the shipping terms for the selected product and agrees to pay the costs, according to the method indicated on the order form.
• By completing the online order form, the customer accepts responsibility for the order and all costs related to transactions made online.
• Eye Am Eye Care Inc. reserves the right to cancel any order for professional reasons.
• Eye Am Eye Care Inc. reserves the right to refuse to sell a product.

16. Communication
If you have any questions about this policy or its terms of use, please contact the privacy officer whose contact information is provided in paragraph 8.

Last update: March 24, 2024